Refund & Cancellation Policy

Effective Date: December 12, 2025

This Refund and Cancellation Policy explains our subscription pricing, payment processing, refund eligibility, and cancellation procedures for the LexEcho application ("App") provided by SensesHub Corporation ("we," "our," or "us").

1. Subscription Pricing

LexEcho operates on a subscription-based model with the following plans:

Plan	Price	Billing Cycle	Savings
Monthly	$9.99 USD	Billed monthly	-
Quarterly	$24.99 USD	Billed every 3 months	Save 17%
Annual	$79.99 USD	Billed yearly	Save 33%

            Paid Subscription: All subscriptions are billed at the time of purchase. Web subscribers may cancel at any time from the Stripe Customer Portal; Android subscribers may cancel through Google Play. Access continues until the end of your current billing period.
        

2. Payment Processing

2.1 Payment Providers

LexEcho uses two payment providers depending on how you subscribe:

Stripe (Web): When you subscribe via the LexEcho website or web app, payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor. We do not store your credit card information on our servers.
Google Play (Android): When you subscribe through the Android app on Google Play, payments are processed and managed by Google Play Billing in accordance with Google's payment policies.

2.2 Accepted Payment Methods

Web (Stripe): Credit cards (Visa, Mastercard, American Express, Discover), debit cards, and digital wallets (Apple Pay, Google Pay where available)
Android (Google Play): Payment methods linked to your Google account, including credit/debit cards and Google Play balance

2.3 Billing Information

Subscriptions automatically renew at the end of each billing period
You will receive an email receipt for each payment
Prices are displayed in USD and may be subject to applicable taxes
Currency conversion fees may apply for international payments

3. Managing Your Subscription

3.1 Web Subscribers — Stripe Customer Portal

If you subscribed via the web app, you can manage your subscription through the Stripe Customer Portal, accessible from the "Manage Subscription" link in the Profile section. Through the portal, you can:

View your current subscription plan and status
Update your payment method
View and download past invoices
Cancel your subscription
Update your billing information

3.2 Android Subscribers — Google Play

If you subscribed through Google Play, manage your subscription directly in the Google Play Store app or at play.google.com/store/account/subscriptions. Through Google Play, you can:

View your current subscription and next billing date
Update your payment method
Cancel your subscription

3.3 Subscription Changes

Upgrading: You may upgrade to a longer-term plan at any time. The new rate will be prorated based on your current billing cycle.
Downgrading: Downgrades take effect at the end of your current billing period.

4. Cancellation Policy

4.1 How to Cancel

You may cancel your subscription at any time through:

Web subscribers: The Stripe Customer Portal (accessible via "Manage Subscription" in the Profile section)
Android subscribers: The Google Play Store app or play.google.com/store/account/subscriptions
Contacting our support team at connect@senseshub.org

4.2 Cancellation Terms

How Cancellation Works: When you cancel, you will retain access to LexEcho until the end of your current billing period. No additional charges will be made after cancellation.
No Partial Refunds: We do not provide partial refunds for unused portions of a billing period.

4.3 Data After Cancellation

Your child's profile and communication data remain stored locally on your device
We recommend exporting any important IEP reports before cancellation
Server-synced data will be retained for 30 days after cancellation, after which it may be deleted

5. Refund Policy

5.1 Refund Eligibility

We want you to be satisfied with LexEcho. Refunds may be granted in the following circumstances:

Accidental Purchase: If you were charged in error or did not intend to subscribe, contact us within 7 days of the charge
Technical Issues: If you experience significant technical problems that prevent you from using the app and our support team cannot resolve them
Duplicate Charges: If you were charged multiple times for the same subscription period
Unauthorized Charges: If charges were made without your authorization (subject to verification)

5.2 Non-Refundable Situations

Refunds will generally not be provided for:

Change of mind after the purchase
Failure to cancel before the renewal date
Unused subscription time after voluntary cancellation
Dissatisfaction after extended use (beyond 30 days from purchase)
Issues caused by third-party software, devices, or internet connectivity

5.3 How to Request a Refund

Web subscribers (Stripe):

Email connect@senseshub.org with the subject line "Refund Request"
Include your registered email address and reason for the refund
Our team will review your request within 5 business days
If approved, refunds will be processed to your original payment method within 5-10 business days

Android subscribers (Google Play): Refund requests for Google Play purchases must be submitted through Google Play's own refund process at support.google.com/googleplay. Google controls refund eligibility and timing for Play purchases. You may also contact us for guidance.

5.4 Refund Processing

Web (Stripe): Approved refunds are processed through Stripe to your original payment method. Processing typically takes 5-10 business days and will appear as a credit from "SENSESHUB" or "LEXECHO".
Android (Google Play): Refunds are issued by Google according to their policies and timeline. Processing times are determined by Google Play.

6. Automatic Renewal

All subscriptions renew automatically at the end of each billing period using your saved payment method
Web subscribers: Cancel auto-renewal at any time from the Stripe Customer Portal. You will receive an email receipt for each renewal payment.
Android subscribers: Cancel auto-renewal through Google Play. Google Play sends its own billing receipts and manages the renewal schedule according to its policies.

7. Price Changes

We reserve the right to change subscription prices at any time
Price changes will not affect your current billing period
We will notify you at least 30 days before any price increase takes effect
Continued use after a price change constitutes acceptance of the new pricing

8. Disputes

If you have a billing dispute:

Contact us first at connect@senseshub.org
Provide details of the transaction in question
We will work to resolve the issue within 10 business days

Filing a chargeback or payment dispute with your bank before contacting us may result in account suspension pending resolution.

9. Contact Us

For billing and subscription inquiries:

Email: connect@senseshub.org

Website: https://senseshub.org

Response time: Within 2 business days

10. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. We will notify you of any material changes by:

Posting the new policy on this page with an updated effective date
Sending an email notification to active subscribers

Your continued use of LexEcho after changes to this policy constitutes acceptance of the updated terms.

This policy is governed by the laws of the jurisdiction in which SensesHub Corporation is registered. For our complete Terms of Service and Privacy Policy, please visit the respective pages linked in the app footer.